Unlimited capacity – wouldn’t it be great to be able to deal with immense volume without experiencing stress or conflict?
Much of the challenge exists from pressure below and above – pressure below comes from a multiple of staff that need to direct information to or access information from their boss. From above, the challenge is [...]
When someone suggests they want a portal the very first question to ask is, “what does a portal mean to you”.
Portal, like CRM – and many other terms in IT – tend to be all encompassing words designed to solve a complex raft of problems.
“We can’t get to our information easily” “I spent [...]
I was speaking with a friend today who was feeling pretty frustrated. You see, he had purchased a CRM product for his business, but it wasn’t doing what he wanted. The vendor had considered that he had done his part – sell the product, install it on site, provide the user documentation, all thumbs up….
What [...]
If you have ever found peformance issues and the reasons being given seemingly incredibly complicated, then perhaps distilling the essence back to the number only may be the answer you are looking for.
For example, let’s say sales performance is down. A person can provide any number of reasons, incredibly well argued, as to why their [...]
If you have found yourself in a situation where the process seems to change, accountabilities are uncertain and deadlines are missing, then perhaps you have a people, process and technology problem. Getting all 3 aligned is absolutely essential to ensuring a change process will work.
And they have to be resolved in that order.
1. People – [...]
Have you ever experienced the debilitating situation of not knowing what decision to make in a difficult circumstance? Or found yourself overwhelmed by the sheer volume of email and interruptions within your workday?
In case of the former it is caused by uncertainty (not enough facts) and a less than comfortable risk of decision failure.
In case [...]
Business and leading people can both be hard and easy.
Getting stuck in a mental rut is also easy, and no wonder as making a similar decision based on past experience makes a lot of sense. It saves time, allows you to move onto the next task. But it also can increasingly become dangerous without some [...]
If you are in a professional services firm, then one of my favourite books is called Managing the Professional Services Firm. The book describes what to do when you have extraordinarily bright people, smart consultants, who know what they should be doing – but just simply aren’t doing it. The book covers so much more [...]
George Negus, who actually isn’t all that fond of being referred to as an aging sex symbol, gave a presentation in Perth at the wonderful venue of the Royal Perth Yacht Club.
He was discussing many things and was thoroughly entertaining, and at the conclusion of his speech answered some questions. I had my hand in [...]
I really enjoyed my early career in direct marketing. One of the things I found interesting was determining which promotional ideas would work and which wouldn’t. The idea was to spend only what was necessary to effectively acquire a customer, and to make the communication as targetted as possible.
We’d use promotional giveaways as relevent as [...]
