Comments on: Service – I’m not getting any – the dangers of implementing CRM software without understanding the need first http://justindavies.com.au/2007/02/15/service-im-not-getting-any-the-dangers-of-implementing-crm-software-without-understanding-the-need-first/ The essence of getting it right Sun, 08 Aug 2010 06:10:57 -0700 hourly 1 http://wordpress.org/?v=abc By: <![CDATA[Portal Smortal - Sharepoint, Websphere, Oracle - what are we trying to achieve here? « The Smell of Good Business]]> http://justindavies.com.au/2007/02/15/service-im-not-getting-any-the-dangers-of-implementing-crm-software-without-understanding-the-need-first/comment-page-1/#comment-36 Tue, 20 Feb 2007 12:31:53 +0000 http://justindavies.com.au/?p=33#comment-36 [...] like CRM - and many other terms in IT - tend to be all encompassing words designed to solve a complex raft [...] [...] like CRM – and many other terms in IT – tend to be all encompassing words designed to solve a complex raft [...]

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