Check out http://www.resilientfutures.org/2008/06/what-can-we-learn-from-the-wa-gas-crisis/

From that post:

On June 3 a massive gas explosion happened sparking a gas crisis in the state at Varanus – a small island off the North West coast of Western Australia.

About 30% of WA’s energy supply was dependent on the pipeline from Varanus for their energy needs.

Perth is now on energy rations, with large business told each evening how much energy they have for the following day. Casuals are being placed on standby and large mineral processing plants have been shut down – which are the powerhouse for the national economy.

Alan Carpenter, WA’s Premier went on television this week in an unprecedented call for people to reduce their energy consumption – heating, appliances and shorter showers to keep the state’s economy going. The WA Chamber of Commerce has said that as many as 10% of Perth businesses could go out of business as a result of this.

The author, Todd Davies, goes on to discuss in detail the importance of building resilience into organisations so that they can resist shocks more easily.

Whether you call it resilient thinking or plain old fashioned disaster recovery planning, there is a whole area in which online reputation management comes into play. Resilience in reputation is dependent upon the appropriate role that companies play within the communities they work within. Companies that give back generally have stronger brands, attract more staff, are much more highly respected - and tend to be more profitable, and no doubt resilient. One of the things I will be talking on soon is PR 2.0 (See my speaking page for when).

A recent email that has been doing the rounds indicates very strongly that a reckless lack of maintenance by Apache created the disaster, and with a number of photos from the site, would make some - maybe many - people think it is credible. I do not have the facts to form a view - but from a reputation management viewpoint, neither do the general public. Coupled with some recent press from The West Australian indicated that this disaster was predicted 4 years ago, the view is that a bunch of people must have let their eyes come off the ball in a way that is simply unacceptable given the knock on effect.

Back to the point of the post - PR 2.0 effectively is the approach to managing issues online. How do social media come into play? How resilient will your reputation be should an event happen? How do you react particularly when reaction to an event gets near tipping point?

Like all disaster recovery planning, you need the scenarios and responses determined and practised well ahead of time. Communication planning is the same deal. We have seen remarkable little from the company in terms of hands on response. Again without facts, can an audience be blamed for assuming the company may not care?

Whilst at CeBIT there was plenty of discussion about content management systems and in a session I sat in there was a discussion about the difficulty of getting them to work appropriately. Indeed I spoke with someone prior to the session who was about to implement their 3rd tilt at content management in 4 years…. clearly this is a challenging area to get right.

The presenter was pretty strong on all of the challenges and problems with implementing CMS - and even though many of those issues exist organisations have really very little choice - they must implement a content management system to meet various record keeping requirements and retain sanity. Our Perth team at Ross has assisted 5 organisations in Perth implement CMS successfully and in two cases the pages being managed is north of 8000. Without a CMS you are history.

But what about the lower end of the market? Whilst there are plenty of open source systems (I don’t have any personal experience with them other than Wordpress), the big challenge is getting the software out of the way of the communication.

So, when my son’s junior football club (the Kingsley Junior Football Club) asked me to help them with a website (more correctly, my wife who is on the committee told them I would do it!!) here is what I did:

1. Created a new in stance of Wordpress at Mediatemple (which is where I host this blog) and setup the MySQL database. Fortunately the Wordpress instructions are very good (get the detailed instructions, not the overview). Fair bit of mucking around here, but would be much, much quicker second time around.
   There is a load of hosting providers for Wordpress. Mediatemple does have a one click install of Wordpress - but it is an old version. With the various warnings in the market at the moment about the risk of not keeping Wordpress current, you need to log in manually and follow instructions to update the appropriate files by FTP
2. I found some Wordpress designs that had elements of what I wanted in the design
3. I then sketched up (yes, using old fashioned but very efficient technology - a pencil on graph paper) exactly what I wanted and where
4. Reach for your favourite web designers (in my case, the guys at Bam Creative) and I provided them with a formal brief of what I needed. I also provided them with the log in details so they could upload and test the template. After some tweaking we were all set. This was set up with left hand and right hand Wordpress widgets
5. Add Flickr widget - create a new Wordpress widget and paste the widget code you get from the Flickr site. Fiddle with the size settings until you get what you want.
6. And ditto with the right hand side.
7. Once all done, put in your Google Analytics code and you are away at your test domain.
8. Migrate your domain (this is currently sitting with a different registrar but will be moved -big tip, make sure that the domain details haven’t been lost, it is a real pain to migrate the domain)

So, all up the site we were trying to emulate in the WA Football League would have cost circa $20k to $30k. We got this one away for under a few thousand dollars and around 50 hours of my time. The Club is now managing and adding the content, and I think it looks pretty good. The latest edition of Wordpress is easier to use, and well worth considering….