There is a great deal of hype and mystique surrounding Web 2.0 and myriad of 2.0 terms that now exist as a result, such as Work 2.0, Enterprise 2.0, Office 2.0 and so on. The hype is as loud and as significant as the last dot com boom where 2.0 has replaced “e”. However, what [...]
I was speaking with a friend today who was feeling pretty frustrated. You see, he had purchased a CRM product for his business, but it wasn’t doing what he wanted. The vendor had considered that he had done his part – sell the product, install it on site, provide the user documentation, all thumbs up…. [...]
If you have ever found peformance issues and the reasons being given seemingly incredibly complicated, then perhaps distilling the essence back to the number only may be the answer you are looking for. For example, let’s say sales performance is down. A person can provide any number of reasons, incredibly well argued, as to why [...]
Have you ever experienced the debilitating situation of not knowing what decision to make in a difficult circumstance? Or found yourself overwhelmed by the sheer volume of email and interruptions within your workday? In case of the former it is caused by uncertainty (not enough facts) and a less than comfortable risk of decision failure. [...]
Business and leading people can both be hard and easy. Getting stuck in a mental rut is also easy, and no wonder as making a similar decision based on past experience makes a lot of sense. It saves time, allows you to move onto the next task. But it also can increasingly become dangerous without [...]
If you are in a professional services firm, then one of my favourite books is called Managing the Professional Services Firm. The book describes what to do when you have extraordinarily bright people, smart consultants, who know what they should be doing – but just simply aren’t doing it. The book covers so much more [...]
I was chatting with Bill Wallace about marketing ideas, particularly given he has recently joined a new consulting business, and I wanted to understand what it was all about. More on that later, but one of the many key points that came out of the conversation was that it is really is necessary to pay [...]
It is no surprise that in business the greatest pressure is – of course – on the boss. Whilst staff enjoy up to 14 days per year paid sick leave with 4 weeks annual leave, and cumulative long service leave, the poor business owner who has their house on the line often is unable to [...]
