The Smell of Good Business

When someone suggests they want a portal the very first question to ask is, “what does a portal mean to you”. Portal, like CRM – and many other terms in IT – tend to be all encompassing words designed to solve a complex raft of problems. “We can’t get to our information easily” “I spent [...]

I was speaking with a friend today who was feeling pretty frustrated. You see, he had purchased a CRM product for his business, but it wasn’t doing what he wanted. The vendor had considered that he had done his part – sell the product, install it on site, provide the user documentation, all thumbs up…. [...]