smell of good business

Great service – are you getting any?

It is a real pleasant surprise to once in a while get really good service. Yet with the tonnes of business material written about service, you would think that everyone would have got this by now. And yet….

Bad service drives us insane – and I am certain drives so many people to make negative comments online to help others avoid bad experience. Good service is much better to share….

… so it was a nice touch that today I received a gift basket out of the blue from my finance broker. It made me reflect on the service I’ve had in finance over the years direct with banks and that of my previous broker, and how this was so different. Much better attention to detail, continual follow up – I never had to chase him. And so unusual in many service encounters, seriously good follow up after the deal was done.