When someone suggests they want a portal the very first question to ask is, “what does a portal mean to you”. Portal, like CRM – and many other terms in IT – tend to be all encompassing words designed to solve a complex raft of problems. “We can’t get to our information easily” “I spent […]
I was speaking with a friend today who was feeling pretty frustrated. You see, he had purchased a CRM software product for his business, but it wasn’t doing what he wanted. The vendor had considered that he had done his part – sell the product, install it on site, provide the user documentation, all thumbs […]
If you have found yourself in a situation where the process seems to change, accountabilities are uncertain and deadlines are missing, then perhaps you have a people, process and technology problem. Getting all 3 aligned is absolutely essential to ensuring a change process will work. And they have to be resolved in that order. 1. […]