Recently I attended the Institute for Information Management session on Fremantle Ports‘ journey with information management. As a part of the session there was an extended discussion on why champions of information management struggle so much in getting buy in from people working in the business to apply good information management practice. One of the […]
In the last few days and in various meetings I have had, it has clearly reinforced the challenge of getting people on the bus with software and information management initiatives. Nowhere is this more difficult than in the growing beasts that are international companies. No longer does the mantra apply “think global, act local” explicitly […]
I’ve got to say I have an interesting concern – but a sense of delight at the possibilities – about the speed and capacity of change of Enterprise 2.0. Let me explain… In the world of application development, there is a serious and mounting argument from the rapid development / iterative prototyping camp versus the […]
When someone suggests they want a portal the very first question to ask is, “what does a portal mean to you”. Portal, like CRM – and many other terms in IT – tend to be all encompassing words designed to solve a complex raft of problems. “We can’t get to our information easily” “I spent […]
I was speaking with a friend today who was feeling pretty frustrated. You see, he had purchased a CRM software product for his business, but it wasn’t doing what he wanted. The vendor had considered that he had done his part – sell the product, install it on site, provide the user documentation, all thumbs […]
If you have ever found peformance issues and the reasons being given seemingly incredibly complicated, then perhaps distilling the essence back to the number only may be the answer you are looking for. For example, let’s say sales performance is down. A person can provide any number of reasons, incredibly well argued, as to why […]
If you have found yourself in a situation where the process seems to change, accountabilities are uncertain and deadlines are missing, then perhaps you have a people, process and technology problem. Getting all 3 aligned is absolutely essential to ensuring a change process will work. And they have to be resolved in that order. 1. […]
In a meeting today I was talking with a client who has a particularly dry sense of humour, and a great philosophical perspective on ensuring successful delivery of projects. We were talking about change management. His simple and insightful comment was this: “You have two tools you can use for change management – they are […]