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The Smell of Good Business

The essence of getting business right

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The Smell of Good Business

Tag: CRM

smell of good business

People Process and Technology CRM

Posted on June 23, 2015January 12, 2018

How Capsule CRM and Piesync makes me 30% more productive I have been using Capsule CRM for over 5 years now, and have set up Capsule CRM for several of my clients, and use it for Emergination and Prezentt. Like any system implementation – it is important to align people, process and technology when implementing […]

smell of good business

Portal Smortal – Sharepoint, Websphere, Oracle – what are we trying to achieve here?

Posted on February 20, 2007June 20, 2015

When someone suggests they want a portal the very first question to ask is, “what does a portal mean to you”. Portal, like CRM – and many other terms in IT – tend to be all encompassing words designed to solve a complex raft of problems. “We can’t get to our information easily” “I spent […]

smell of good business

Service – I’m not getting any – the dangers of implementing CRM software without understanding the need first

Posted on February 15, 2007June 1, 2015

I was speaking with a friend today who was feeling pretty frustrated. You see, he had purchased a CRM software product for his business, but it wasn’t doing what he wanted. The vendor had considered that he had done his part – sell the product, install it on site, provide the user documentation, all thumbs […]

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