The Superhuman Boss – unrealistic expectations and how to manage them

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Unlimited capacity – wouldn’t it be great to be able to deal with immense volume without experiencing stress or conflict? Much of the challenge exists from pressure below and above – pressure below comes from a multiple of staff that need to direct information to or access information from their boss. From above, the challenge […]

Talk to me in numbers – applying metrics to business success

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If you have ever found peformance issues and the reasons being given seemingly incredibly complicated, then perhaps distilling the essence back to the number only may be the answer you are looking for. For example, let’s say sales performance is down. A person can provide any number of reasons, incredibly well argued, as to why […]

Don’ta worry – Dumb Business thinking to avoid Part 2

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Have you ever experienced the debilitating situation of not knowing what decision to make in a difficult circumstance? Or found yourself overwhelmed by the sheer volume of email and interruptions within your workday? In case of the former it is caused by uncertainty (not enough facts) and a less than comfortable risk of decision failure. […]

How to Stop Smart Businesses Doing Dumb Things

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If you are in a professional services firm, then one of my favourite books is called Managing the Professional Services Firm. The book describes what to do when you have extraordinarily bright people, smart consultants, who know what they should be doing – but just simply aren’t doing it. The book covers so much more […]