Unlimited capacity – wouldn’t it be great to be able to deal with immense volume without experiencing stress or conflict? Much of the challenge exists from pressure below and above – pressure below comes from a multiple of staff that need to direct information to or access information from their boss. From above, the challenge […]
I was speaking with a friend today who was feeling pretty frustrated. You see, he had purchased a CRM software product for his business, but it wasn’t doing what he wanted. The vendor had considered that he had done his part – sell the product, install it on site, provide the user documentation, all thumbs […]
If you have ever found peformance issues and the reasons being given seemingly incredibly complicated, then perhaps distilling the essence back to the number only may be the answer you are looking for. For example, let’s say sales performance is down. A person can provide any number of reasons, incredibly well argued, as to why […]
Have you ever experienced the debilitating situation of not knowing what decision to make in a difficult circumstance? Or found yourself overwhelmed by the sheer volume of email and interruptions within your workday? In case of the former it is caused by uncertainty (not enough facts) and a less than comfortable risk of decision failure. […]
Business and leading people can both be hard and easy. Getting stuck in a mental rut is also easy, and no wonder as making a similar decision based on past experience makes a lot of sense. It saves time, allows you to move onto the next task. But it also can increasingly become dangerous without […]
If you are in a professional services firm, then one of my favourite books is called Managing the Professional Services Firm. The book describes what to do when you have extraordinarily bright people, smart consultants, who know what they should be doing – but just simply aren’t doing it. The book covers so much more […]