When someone suggests they want a portal the very first question to ask is, “what does a portal mean to you”. Portal, like CRM – and many other terms in IT – tend to be all encompassing words designed to solve a complex raft of problems. “We can’t get to our information easily” “I spent […]
I was speaking with a friend today who was feeling pretty frustrated. You see, he had purchased a CRM software product for his business, but it wasn’t doing what he wanted. The vendor had considered that he had done his part – sell the product, install it on site, provide the user documentation, all thumbs […]
If you have ever found peformance issues and the reasons being given seemingly incredibly complicated, then perhaps distilling the essence back to the number only may be the answer you are looking for. For example, let’s say sales performance is down. A person can provide any number of reasons, incredibly well argued, as to why […]
One of the things that I found interesting in the way we conducted presentations to clients was Bill’s uncanny nack of teasing out and confronting the hidden issues that someone that he had never met before would open up to him. It really was a case of drawing on a lot of experience. The essence […]
I once had an interesting experience in a meeting with Bill and a top tier consulting firm, in a very impressive office. We called in to see a mid-level manager and explained what we were doing in the consulting arena around ebusiness – strategy, web enabled application development, portals – enhancing the online user experience. […]